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Regional Coordination Centre

Improving access. Improving knowledge. Improving health.

The Regional Coordination Centre (RCC) is hosted by Langs and is funded by the Waterloo Wellington Local Health Integration Network (LHIN). The RCC’s role is to coordinate services and to support individuals and health care providers in accessing services by providing one location to receive, triage and direct referrals for care throughout the region. It ensures people are accessing the right care at the right place at the right time.

To find out more please click here.

Waterloo Wellington Diabetes

The Waterloo Wellington Diabetes team within the RCC maintain a regional website for both individuals and families living with diabetes, and for healthcare professionals. The aim of the professional site is to be a resource centre for health care provider support in delivering diabetes care.

Waterloo Wellington is also the only region in the province to have a diabetes mentor for healthcare professionals. The mentoring program supports health service providers throughout the region to deliver high quality, evidence-based care in diabetes.

To find out more please click here.

Central Intake for Diabetes

The RCC hosts central intake for all referrals to diabetes education and specialists throughout the region. One standard referral form provides consistency to ensure a complete referral as well as to provide data collection to support system improvement. This means improving access to diabetes care by finding the right care at the right time at the right place for individuals and families with diabetes. 

Diabetes Central Intake was launched in 2011 and has been very successful. In August 2017, eReferral was launched for referrals to diabetes education or specialists.

Central Intake for Orthopedic Services

Central Intake for Orthopedics offers a single point of contact for providers to refer to any/all Orthopedic surgeons. One standard referral form provides consistency to ensure a complete referral as well as to provide data collection to support system improvement. 

 All referrals are reviewed for completeness and sent to either the preferred, or most appropriate orthopedic surgeon, or orthopedic assessment clinic, based on the patient home address and primary problem area. Patient preference is always respected.

Central Intake for Medical Specialists

We will be expanding to improve access to other Medical Specialists as part of the overall System Coordinated Access Initiative in Waterloo Wellington. Please visit our website for information about our evolution over time, click here.